SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Mexico, Central America, South America
||15-30 Business days
||10-30 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of https://onlinespacestuffs.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://onlinespacestuffs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent quality product.
I loved it, the only detail is the packing, the lamp box came hit, but the product has no damage, it works perfect
Fast shipments, arrived not even 3 weeks, good quality pretty as a lamp, I will test it after to know if it is effective, thank you to the store
Very nice, just like in a description
this product is very nice & I am satisfied
Very fast delivery, the device pleases!
Just like the pictures. Good salesman.
Perfect goes very well better than the previous but care can't run out of water
Bought on 3/9, received on 20/9. The box was cramped, but the goods are not damaged. Bought 10pcs extra cotton swab, on top of the 2 complimentary, the store was kind enough to give another 4, resulting in 16. The only thing that's not very much match to the advertised pic is that my set cannot be closed entirely. But I supposed as long as i put upright, and didn't try to turn it upside down on purpose, it shall be fine, at least it will not be too hard to open the cap for refilling. The main layback of that is i have to be very careful when I'm pressing the button.
Order canceled, the store refunded me, serious seller.
Thank you very much to the store looks amazing, works great, everything is super)))) i recommend! I will order later as a gift
The product came fully in line with the description. Very good packaging was made. No harm was done. I brought the product to Cyprus and I was very pleased
I love it! If it had been a little bigger it would have been perfect by now.
great product very beautiful and thanks for the extra cotton
Very good product took about 2 months to mexico, arrives in good condition
Really good product! Fast delivery and soso pretty
My order arraived in 15 days. Thanks
3 weeks. Product as described, is not as big as pictured.
Much thanks to the store. Also gift
very cute. use it all the time.
Amazin product. but just the fragrance is not so well though.
Order came well packed, and the lamp looks really great!
I have been pressing the iron metal to on the lamp but it's not coming on. I have read the instructions manual yet I couldn't get it.. What can I do. The product is good but perhaps I don't know how it operates
The product is great, the store is very good En you are my 2nd order and it has come to me in no time. Seller and products recommended 100%
4to i order. Always fast and always comes well
Great product Super fast. All working perfectly. Strengths varied light!
If it corresponds to the store image very committed to buyers answer all questions the shipping very fast
I'm fast. Good product
Product is exactly as described, works well, looks exactly like the pictures.
Everything works! Very satisfied.
good packing , reasonable time , operates as described , will reorder ,