SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-30 Business days
Canada, Europe	10-30 Business days
Australia, New Zealand	10-30 Business days
Mexico, Central America, South America	15-30 Business days
Asia	10-30 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of https://onlinespacestuffs.com (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://onlinespacestuffs.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

O***a

1 Oct 2019

Verified Purchase

Everything is fine. Let's see how to use

I***a

28 Sep 2019

Wonderful goods. Great store. Lightning fast to moscow. Somewhere in a week. Packed in original box (can be for gift). Lenses for this money are very suitable for the phone. Thank you to the seller.

M***l

27 Sep 2019

Arrived in Brazil in 22 days. THE store is congratulations. THE kit came very well packed, until the paper box arrived intact. THE quality of the case and the organization's lenses are excellent. The lenses are clean. Each individually protected by two capes. AND still follow a flannel cleaning. From my mobile is not very good and, for help, yet tested quickly at night. Still, not left weak. Following Photos, from the third, were used lenses: Fisheye; Telephoto; star Filter. In all, the product comply with the promises, exceeded my expectations. Surely will acquire another for gift.

L***n

S***e

26 Sep 2019

Perfect

B***b

I'll wash it like a toy. Cut it out. It was necessary to take more nozzles. Especially the tv with a large increase.

A***a

25 Sep 2019

Photo taken on iphone 7 1,4) macro lens 2,3, 5) telephoto for more information go see @ mak_trend delivery to the chechen republic grozny was 28 days

N***n

23 Sep 2019

very Well packaged. looks very nice.i haven't tried it yet .but very fast shipping to Canada 22days

P***k

September 3 ordered, 23 already received in israel. the goods are wonderful. The box was slightly wrinkled in the way, but it did not affect the product. Packed qualitatively: a dense cortonous box, on top a beautiful informative wrapper, inside a hard cover with lenses. Lenses are kneading. This is not for professional shooting, but great for favorite photo graphics. Still in the set there is a small napkin for wiping lenses. In general, very satisfied with the purchase. 10/5 stars!! I recommend. Thank you!