SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
Asia |
10-30 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of https://onlinespacestuffs.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://onlinespacestuffs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice, tiny
product looked exactly like picture. I ordered 2 of each. the silver ones are fine, but one of the gold ones was pretty warped.
Very cute little cat sitting in the moon. Great value since the charm alone is worth more that the whole necklace! Great store! I recommend shopping here. Thank you!!!
The soul of shinigabu. When crocodile a kitten is vegetation reporter. Advise store
ok
Ok!
Super!
Very nice
Beautifully. Very happy with it
Delivery 9 days. Cool suspension, look great
good
Something small but for the price is ok
It’s good and like in the picture
Corresponding photos. Small figures of seals, but completely repeat the pendant, beauty!
Items arrived promptly and as described
Very nice.
Received today. Excellent necklace. Thank you store.
Thanks.
I liked it.
Shipment not dotarła but money have been very quickly returned
Much faster than i thought.
I ordered for a child-the price-quality ratio is satisfied.
Took a long time to wait for it, but is incredibly beautiful. Perfect match for the earrings. Thanks to Aliexpress and the stores.
I have not received the product because of delivery issue. But I give 5 stars because the issue was solved quickly. The store is very reactive.
Beautiful thing) happy)) store thanks!
Arrived in a month to India. Looks good. I recommend the store.
Nice naszyjniczek. Such as the picture. Glad I am.
Greetings, the necklaces are nice, thank you.
Love them! Just like the picture!
Arrived safely thank you
This is so cute perfect for a cat lover. Gonna gift this to my bestie ❤️
beautiful pendant. Exactly as described
Arrived 2 weeks in advance
Very handsome,
Cool look! Decoration heavy! The chain itself is strong. I recommend.
ok
Excellent product
Beautiful picture doesn't do justice charm me
super
Yavas is here. A little small. Not know.
Is OK.
Very cute, came quickly
Corresponds to the description.
Very pretty!
It is very cute
Beautiful decoration, without marriage
It's beautiful, it looks great
Excellent product as in description
Ok
Accurate to the description, nice chain and charm. Shipping took 32 days