SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Mexico, Central America, South America
||15-30 Business days
||10-30 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of https://onlinespacestuffs.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://onlinespacestuffs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's gorgeous!! Looks like a real planet, it's mesmerizing. My friends keep asking me where I got it ??
I'm in love with that product. Ultimately it's been one of the best purchases I 've made in the last few years. It's very beautiful, the colors are like chromotherapy: relaxing and soothing. I highly recommend them!
It's so realistic and beautiful!!! I use it as a night lamp all the time now, my room look so cozy with this lamp!
looks lovely at night! TNX???
I\m in love with this lamp! All the colors are absolutely stunning. the pictures don't show all the beauty, it should be seen with the naked eye!!??
it's out of this world. absolutely stunning, I love switching between colors and just looking at this beauty!! 10/10
I absolutely love it, as do my kids! Great customer service, fast shipping, gonna order more from this store as my sons are big astronomy lovers
Great quality! 10/10
Great quality! Came in a beautiful branded box
??It was shipped fast to Ohio. My son loves it! He is afraid of the dark and this beautiful lamp helps him fall asleep. I'm going to order another one for my room too because it's just too gorgeous?
I don't usually leave REVIEW.. But guys!!!! This lamp is just too amazing for words!! If you feel sad at nights - get it! It makes me smile everytime
Great quality! You can tell it's handcrafted. wmy guests always ask me to turn it) it's the best lamp for creating the chill-out space
It's my second time ordering from this store. I'm happy with the quality! Everything is exactly like it's advertised. Thanks so much!
I've never seen anything this beautiful! Definitely worth its money!
My lamp arrived in perfect condition, I'm happy with it!
Cool night light! Ordered the biggest size and it's gigantic but super realistic!?????
Absolutely WONDERFUL!!! Easy to Set Up, easy to use. The customer service was also top-notch. Thank you so much!
looks gorgeous! thanks for the fast shipping ! it came right before my b-day ?✌?
Perfect! money well spent :)
It’s gret, love it
Beautiful. Don’t hesitate on buying this
It looks great thanks!!
Gorgeous Lamp! Exaclty what I wal looking for, so glad I found this store on facebook
Purchase is very davolna, thank you!
Super! Everything works, the color changes from touch or from the remote
Everything works, very beautiful, everyone's amazed by it
it's just out of this world! Al the colors look fantastic and they change very smoothly which is super calming.
so so so happy with purchase! absolutely love it! am actually going to buy another one right away!!
Beautiful moon. Works very well. I'm thrilled. The store is reliable. I recommend it.
amazing product and fabulous service. A+ store.
stunning! I'd recommend getting the biggest size
Good looking :)